FAQ
Short answers to the questions we get most.
Before you buy
Does my phone work with an eSIM?
iPhone XS and newer, Pixel 4 and newer, Galaxy S20 and newer — almost all do. Check Settings > Mobile network for "eSIM".
Do I keep my own number?
Yes. Your normal SIM stays on for calls and OTPs. The eSIM only carries data.
How much data do I need?
Light use: about 500MB a day. Maps, socials and some video: 1GB a day.
Total or Daily plan?
Trips under 3 days: Daily. Longer trips: Total, so unused data carries over.
Install & activation
When should I install it?
A day before you fly, on Wi-Fi. It stays asleep until you land.
How do I activate it?
Land, turn off airplane mode, and it connects on its own.
Which network will I get?
A top local carrier — see our network partners page.
Can I install it twice?
No. One QR code works once, so don't delete the profile mid-trip.
Using it
Can I use hotspot?
Yes, on most plans. The plan details page says so before you pay.
Will WhatsApp and iMessage work?
Yes. They follow your account, not the eSIM.
Can I check my data left?
Yes, in the eSIM tab under Active eSIMs.
What if I run out?
Buy another eSIM for the same country. It takes seconds.
Money & support
What if it never works?
If you used 0MB, we refund you 100%.
How do I get a receipt?
It's emailed to you, and you can download the invoice from your order.
How do I reach a human?
Message us on WhatsApp — we reply fast.
Still unsure?
See our network partners