Refund policy — 100% Money-Back if unused

When you get a full refund

If your eSIM has consumed 0 MB of data, we refund 100% of the purchase price.

You are eligible even if:

• You installed the eSIM but never enabled its data line.
• You installed it on the wrong device or wrong slot.
• Your device is not eSIM compatible.
• You changed travel plans before activation.
• The network never connected in your destination.

When we can't refund

Once any data has been consumed, the eSIM is considered used and is non-refundable — carriers charge us on first use. Partly used plans, expired plans, and QR codes shared with third parties are also outside this policy.

How to request one

Email info@traverrsim.com with your order number (e.g. APP123), or message us on WhatsApp. We reply within one business day. Approved refunds return to the original payment method within 5–10 business days.