Traverrsim

Refund Policy

1. Eligibility for Refund

Products eligible for refund: eSIMs.
Time frame: Refunds can be requested any time before the expiry date of the eSIM.
Condition: Refunds are possible if the eSIM is not installed. If installed and network issues occur, contact us for potential refund options.

2. Refund Conditions

Change of Mind : A RM5 fee is charged for refunds once the QR code for the eSIM is generated or sent via email

3. Process for Requesting a Refund

Provide details: Include your order number and reason for the refund.
Contact us: Submit a refund request via our website or email at info@traverrsim.com
Verification : Customers must contact us for verification. Our team will verify the eSIM’s status & assess the eSIM. If confirmed as defective by us, a full refund or replacement will be provided.

4. Refund Method

Refund Method: Refunds will be issued either via bank transfer or back to the original payment method used by the customer.
Processing time: Please allow up to 7 business days for the refund to be processed.

5. Non-Refundable Circumstances

Expiry: eSIMs that have passed their expiry date.
Promotional items: eSIMs purchased on sale or using promotional codes.
Activated eSIMs: Any eSIM that has been installed and activated on a phone.
Post-Delivery: No refunds after the Email/QR Code for the eSIM has been sent.
Network Speed: No refunds for issues related to network speed as it depends on coverage and signal strength.
Compatibility Issues: No refunds or cancellations for incompatibility with the customer's phone.

6. Additional Information

Customer Support: For any queries or assistance, contact our support team at info@traverrsim.com

7. Legal Compliance

Changes to Policy: We reserve the right to modify this policy at any time.
Adherence to laws: Our refund policy complies with relevant consumer protection laws.

8. Customer Acknowledgment